Forgot my password Open N9+ app On your Login screen tap on Forgot password Make sure the email address you insert is the one you used to create your account, and tap on SEND EMAIL Type in the 6-digit verification from your email Create a...

My Device/Wireless Otoscope won’t switch on Make sure the device contains fresh batteries Make sure the batteries are inserted correctly according to +/- signs Make sure the otoscope is charged. Using the USB-C cable (included in your kit), connect the otoscope to a charger. If...

Learn what each part of your kit is for and how to use it - ideal for first-time setup....

Can’t get a proper reading of the Temperature exam Make sure your forehead is clean and dry Make sure the area is cleared of hair Remove glasses Make sure the thermometer sensor and the diaphragm are touching your forehead Can’t hear Heart, Abdomen and Lungs...

How do I access my account details? Login to your N9+ account Tap the initial of your profile Select Subscriptions from the menu Your subscriptions will be displayed with their details and option to add and edit I canceled my subscription. Is my medical data...