The app is asking me to insert a Client ID and I don’t have one Your Client ID is a 4-character code linking you to your program sponsor. This may be your employer, insurance company, or simply the company you purchased your N9+ Care kit...

My Device/Wireless Otoscope won’t switch on Make sure the device contains fresh batteries Make sure the batteries are inserted correctly according to +/- signs Make sure the otoscope is charged. Using the USB-C cable (included in your kit), connect the otoscope to a charger. If...

Learn what each part of your kit is for and how to use it - ideal for first-time setup....

Can’t get a proper reading of the Temperature exam Make sure your forehead is clean and dry Make sure the area is cleared of hair Remove glasses Make sure the thermometer sensor and the diaphragm are touching your forehead Can’t hear Heart, Abdomen and Lungs...

How do I access my account details? Login to your N9+ account Tap the initial of your profile Select Subscriptions from the menu Your subscriptions will be displayed with their details and option to add and edit I canceled my subscription. Is my medical data...