My Device/Wireless Otoscope won’t switch on
- Make sure the device contains fresh batteries
- Make sure the batteries are inserted correctly according to +/- signs
- Make sure the otoscope is charged. Using the USB-C cable (included in your kit), connect the otoscope to a charger. If the light turns red, your otoscope needs charging. Once it is fully charged, the red light will switch off
My N9+ device won't pair with my smartphone
The Bluetooth connection is required for taking specific exams (temperature, saturation and heart rate, hear, lungs, and abdomen). Only after selecting one of these exams will the Bluetooth connection be activated. If the pairing doesn’t work:
- Make sure your device is on and that the blue indicator light appears
- If there are other Bluetooth connected devices around, turn them OFF
- Go to your phone settings and make sure your Bluetooth is on and enabled for the N9+ app
- Close the device and the app
- Turn on device, reopen the app and try again
Unable to join the Otoscope network for Ears/Throat exams
- Make sure your otoscope is charged (check for the green flashing light indicator when removing the cap)
- If necessary, charge the otoscope using the cable included in your kit (light indicator should turn red when charging).
- Restart exam flow:
- Place device cap back on
- Exit exam and go back to exams menu
- Select the exam you wish to perform and follow the app instructions
For iPhone users: since the otoscope acts as a router, once connected to your phone, your default connection (Wi-Fi/cellular data) will be disconnected. Your phone will display a popup message alerting you of this and asking how you would like to proceed. In this case, select the “Keep trying WiFi” option. If the message appeared while recording your ear/throat you will need to restart the recording.
