Login & Access

1. Open N9+ app
2. On your Login screen tap on Forgot password
3. Make sure the email address you insert is the one you used to create your account, and tap on SEND EMAIL
4. Type in the 6-digit verification from your email
5. Create a new password and confirm it
6. Tap Reset Password and use your new password in the login screen

Your subscription may have expired. Contact your provider and make sure you have an active subscription with them. 

Make sure your network connection is on

Close the app and try again

Make sure you haven’t left any permission unchecked

If you’ve changed your smartphone and need to download and reinstall the app, you can use the same login credentials you had, and will just need to follow the steps for enabling the app access to your camera, Bluetooth, etc. Just follow the app instructions until you reach the Member dashboard. All your data will be saved and there’s no need to reset any settings

Make sure your mobile device is connected to a stable Wi-Fi or cellular network

Your Client ID is a 4-character code linking you to your program sponsor. This may be your employer, insurance company, or simply the company you purchased your N9+ Care kit from. If you don’t have your Client ID contact your program sponsor