Forgot my password
- Open Nonagon Care app
- On your Login screen tap on Forgot password
- Make sure the email address that appears is the one you used to create your account, and tap on RESET PASSWORD
- Type in your new password and tap NEXT
- Check your inbox for an email from support@nonagon-care.com with a 6-digit verification code (if you can’t find the email, check your SPAM / JUNK folders)
- Enter the code and tap NEXT
- Back at your Login screen, type your new password and login to your account
My account is locked
You may have entered a wrong username/password more than 5 times. Try again in an hour or contact our support: support_us@nonagon-care.com
How to change my password
- Login to your Nonagon Care app
- Open the top right menu in the Members screen
- Tap the Settings tab
- Tap Reset Password
- Type in your new password and tap NEXT
- Check your inbox for an email from support@nonagon-care.com with a 6-digit verification code (if you can’t find the email, check your SPAM / JUNK folders)
- Enter the code and tap NEXT
App isn't loading, and a 'slow internet connection' message appears
Make sure your network connection is on
Close the app and try again
NEXT button not available in “We Need Access” screen
Make sure you haven’t left any permission unchecked:
Logging in with a different phone
If you’ve changed your smartphone and need to download and reinstall the app, you can use the same login credentials you had, and will just need to follow the steps for enabling the app access to your camera, Bluetooth, etc. Just follow the app instructions until you reach the Members screen. All your data will be saved and there’s no need to reset any settings
Got thrown out of the app back to the Login screen
Make sure there was no attempt to login to your account from another mobile device at the same time.
You are free to access your account from any mobile device (which is compatible with our app). For security reasons, it isn’t possible to login to the same account from more than one mobile device at the same time. Attempting to do so will force you to logout of the app on the mobile device you first logged in from
I never got an account password
If you created your own account, you can tap Forgot Password on the login screen and follow the steps to reset your password
If you purchased your Nonagon Care kit directly from your provider, look for a welcome email in your inbox from support@nonagon-care.com.
If it’s not there, check your Spam folder.
If you still can’t find it, please contact our support: support_us@nonagon-care.com
