Can’t get a proper reading of the Temperature exam
- Make sure your forehead is clean and dry
- Make sure the area is cleared of hair
- Remove glasses
- Make sure the thermometer sensor and the diaphragm are touching your forehead
Can’t hear Heart, Abdomen and Lungs recordings
To listen to any of the stethoscope exams, you must have earphones or ear buds. Make sure they are properly connected to your phone and the volume is up
Timer display in stethoscope exams is cut off
Check your mobile phone’s display settings and make sure the font size is set to the default and not a larger size
Ears exam video display has a dark rim
Make sure you’ve secured the ear speculum tightly all the way down on the otoscope so no gap is left between the speculum and the otoscope light indicator ring
Heart rate & oxygen level exam requiring prescription
A prescription is required to use the oximeter and perform the heart rate and oxygen level exam for the first time. This service is provided by Nonagon at no extra cost. Simply tap “Request Prescription” on the exam menu tab and approve the request. Within a few seconds you should see the prescription was filled and you can proceed to the exam
