Frequently Asked Questions

Technical Support

It’s simple. The multisensor device pairs with your smartphone via Bluetooth, and the otoscope connects via its wireless network. Sending exams and meeting your physician for a live session can be done via wireless or cellular networks.

Nonagon puts the patient’s peace of mind first and adheres to strict privacy policies. All of your personal information, examination results, and doctor’s correspondence are encrypted and stored in our HIPAA-compliant cloud-based system. Access to your health information is restricted and can only be shared at your discretion.

The Nonagon Care Kit works with the following:
iPhone 8 and above running IOS 11.0 and above with a minimum of 2GB RAM
Android 8.1 and above with a minimum of 4GB RAM

Here is a list of smartphone models that are known to not be compatible with the otoscope:
Vivo Z6 5G
Xiaomi Mi Note 10
Huawei Mate 40 Pro
Motorola One Zoom
OnePlus 8 Pro
Sony Xperia XZ2
Sony Xperia XZ2 Prem
Sony Xperia XZ3
Google Pixel 7

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